jR
jasteel R

1 reviews | Active since May 2017

04 Dec 2020, 12:37

********* and discriminating, making unhappy clients!

These guy just don't care about customer service! They still haven't responded to my last comment in my previous post.

If Miway wants proper information they need to ask us specifically what is needed. Specify between personal and business.

Following up on my last request from Ray Naidoo and Ashik Ramnarian, I haven't recieved my call recordings up until now!

I will not be needing it anymore as I am taking Miway to court, and reporting this matter to the FAIS OMBUDSMAN and show them what kind of a company they licenced to trade!

I recieved a call from Ashik Ramnarian on the 28th Nov 2020 giving me his sincere apologies about what his assessors did to me over the phone and via email. He was also copied on emails where his assessor refused to send me my call recordings and he didn't even care to send me an email correcting Ray Naidoo!

Ashik Ramnarian promised to get me my call recordings asap and now its gone merely 6 days and he still didn't but as I said I do not need it as my commercial attorney will be requesting it from you guys! As a manager of the dept or company he has no professionalism whatsoever.

I recieved a visit from Ray Naidoo and William Neethling even 2 minutes later than the scheduled meeting time, that is how professional people MiWay boast they employ.

After an abrupt meeting when leaving the incident premises, they had seen dogs feaces in the yard, the dog is my landlord's. William sarcastically asked me if I trained my dog to do this in the yard. That is totally unprofessional and **************!! I am not willing to bargain with Miway Insurance and their ********* management and other employees!

My family members are also covered with MiWay and when they heard the news they are going to immediately terminate their cover with MiWay.

MiWay is going to be seen in the newspapers and the media of how unprofessional they are and how they refuse to pay people after debitting them every month!

Terrible ******* and customer service!

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Replies (3)
MiWay Insurance
MiWay Insurance's reply04 Dec 2020, 12:43
Official
Thank you for taking the time to share your feedback – this doesn’t sound right at all! Please be assured that we have escalated your query to the right team, who will look into what happened and get back to you with proper feedback as soon as possible. In the interim, please know that we are committed to delivering world-class service and to fixing things when they go wrong.  Best regards,
The MiWay Team
 
jR
jasteel R's update04 Dec 2020, 12:56
Reviewer Update
This is how serious MiWay takes clients complaints! They are nothing but *******! They however boast that they are a world class Insurance company, but when it comes to claims they would even discriminate clients and no pay out!
jR
jasteel R's update04 Dec 2020, 13:52
Reviewer Update
And now that I am requesting eligible proof , MiWay is refusing to send that to me which is against the FAIS act, you see being a ***** can drop this company down!