Underwhelming incentives for being a loyal customer with minimal claims

Shout out to Tumi Moleele for the care and efficiency, you are a star. Your senior advisor could learn a thing or two from you on how to work with loyal customers. I have been with this insurance since 2021 and I think I have been a great client for them and only claimed once for Windscreen yet when I ask for a serious review on my premium I get denied even after I offer to increase my excess by 15%. They only have Tumi to thank for the 3 starts and for retaining me as a customer.