SN
Sira N

1 reviews | Active since Aug 2013

04 Jun 2015, 14:23

Underpayment of Claim.

I bought a 2010 VW Polo 1.4 Comfortline and comprehensively insured it with MiWay insurance company on a Retail Value. I have been involved in an accident (on the 20 May 2015) and the insurer deemed the car a write-off. Now my problem is that they are offering to pay out R87000.00 for my car even though it is comprehensively insured on its Retail Value. I have consulted VW and other insurance companies and I was told that a 2010 VW POLO 1.4 COMFORTLINE is currently worth 128700 on an average of 104000kms and mine had just above 70000kms.<br> <br> I have also asked a friend of mine to request a quotation from Miway with the same details of my Car and he was told that Retail Value is currently R 125 100.00.<br> <br> <br> I feel they are not honouring our contract and therefore constitutes breach.<br> I suspect their decision is maybe based on the fact that I paid off the car, because had they be dealing with the bank they would pay the car at its Retail Value.<br> <br> I hope for assistance.<br> <br> Regards<br> Nolu

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Replies (1)
MiWay Insurance
MiWay Insurance's reply12 Jun 2015, 16:07
Official
Hello Msiran,

Thanks for taking the time to comment. Ilze has since been in touch to discuss your concerns with you in more detail and she has also assured you of her commitment to re-look at the matter and keep you updated.

Please don't hesitate to give her a call if you need further assistance!

Kind regards,
The MiWay Team