ZS
Zanele S
1 reviews | Active since May 2013
30 Sept 2015, 05:58
Unavailability
on Sunday morning I realized I had forgotten to transfer money into my account for my Miway premium which was due on Saturday. I transferred the money immediately in case they tried again. I tried calling accounts department more than 4x on Monday to ask them to debit, the call center people kept telling me that accounts department was not available but they will log a call n ask them to call me back. u can imagine how many calls were logged for the same client, but I never got a call from accounts. on Tuesday I got an sms saying I'm not covered. the money has in my account since Sunday, they don't have banking details anywhere, so I can't make a manual deposit.
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MiWay Insurance's replyOfficial
02 Oct 2015, 11:39Hello namagalela,
We're sorry for any inconveniences that we may have caused you. Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong. Inno has since been in touch and she was able to resolve you debit order query.
Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
We're sorry for any inconveniences that we may have caused you. Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong. Inno has since been in touch and she was able to resolve you debit order query.
Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,
MiWay Insurance's reply02 Oct 2015, 11:39
Official
Hello namagalela,
We're sorry for any inconveniences that we may have caused you. Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong. Inno has since been in touch and she was able to resolve you debit order query.
Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
We're sorry for any inconveniences that we may have caused you. Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong. Inno has since been in touch and she was able to resolve you debit order query.
Please don't hesitate to give us a shout if you need any further assistance!
Kind regards,
The MiWay Team
Best regards,