Unauthorized debits

<p>I've been with Miway for 2 months and already I feel like pulling out my hair every month, its sad cause I feel that I can get great service but Miway keeps on dropping the ball. my first month with the insurance I was double debited I spoke to a lady Lesedi or Lethabo who was of no help so I requested for her team leader to give me a call back but she didn’t think my query was important enough to be escalated, another team leader gave me great service where I was refunded the next day (service I’m expecting with my money). When I thought my problems have been solved the following month I’m debited before the stipulated date of debit, called in the call centre and how I wish I could say the agent was friendly, she put me on hold for about 15 min I hung up, she later called and told me my money would be refunded, I requested for turnaround time she advised in 72 hours (note not 72 WORKING hours) today we are on about 120 hours and I still haven’t received my money…</p> <p>This call was logged on Wednesday 25.05.2016.</p> <p> </p> <p>Regards</p> <p>Irritated new customer </p>