JC
Jean-Pierre Castanho
1 reviews | Active since May 2014
02 Aug 2020, 22:04
Unauthorized Debitorde with no answers why.
Unauthorized debitorde with no explanation and promises of call backs from Management from the 17th of July after 50% of my normal Monthly payment whent off on the 16th of July. This is after a full debitorde was taken on the first of July. I wanted it to be resolved before the next payment an today anothere full payment was debited an stil no feedack. I do not give a sh*t that you have to work with limited staff or remotly as no feadback is unacceptable. Give me a call with answers as promised by 12:00 tomorrow or i wil take my business to another insurer.
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Replies (2)
MiWay Insurance's replyOfficial
03 Aug 2020, 06:03Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply03 Aug 2020, 06:03
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out. Best regards,
The MiWay Team
The MiWay Team
JC
Jean-Pierre Castanho's updateReviewer Update
05 Aug 2020, 07:26Good day,
Its been 2 days now and not a single attempt to rectify my issue. It's 2 and a half weeks after my first call to get this rectify. I also see that im not the only customer being debited twice in 1 month. Give me a call or get a mail from the ombudsman.
Your choice....
Its been 2 days now and not a single attempt to rectify my issue. It's 2 and a half weeks after my first call to get this rectify. I also see that im not the only customer being debited twice in 1 month. Give me a call or get a mail from the ombudsman.
Your choice....
JC
Jean-Pierre Castanho's update05 Aug 2020, 07:26
Reviewer Update
Good day,
Its been 2 days now and not a single attempt to rectify my issue. It's 2 and a half weeks after my first call to get this rectify. I also see that im not the only customer being debited twice in 1 month. Give me a call or get a mail from the ombudsman.
Your choice....
Its been 2 days now and not a single attempt to rectify my issue. It's 2 and a half weeks after my first call to get this rectify. I also see that im not the only customer being debited twice in 1 month. Give me a call or get a mail from the ombudsman.
Your choice....