Unauthorised R1000 deduction: delayed refund.

On 29 May there was an unauthorised R1000 (this is over and above my monthly instalment ) deduction from my bank account. Upon following up, Miway admitted to the administrative error on their side and committed to a refund in 7 working days. We are on the 10th day and they have not refunded me and when I follow up I am told stories I don’t understand about someone blocking the refund- honestly I just want my money and not stories.

Imagine the inconvenience of having money deducted without authorisation and having to beg to get a refund.