1 reviews | Active since Dec 2009

25 May 2016, 04:58

Unauthorised debit orders

<p>MiWay is doing ********* and unauthorised debit orders against my account!!!</p> <p> </p> <p>Firstly they DO NOT stick to the agreed arrangement of the 1st day of every month instead they run debit orders on the 25th and this has been taken up with them. This if BEFORE my pay date so the last bit of money that I might have for the next 4 days they take.</p> <p> </p> <p>Secondly they base their debit orders on NAEDO TRACKING which is totally ********* as I have never missed a payment. That way they just take any moeny coming into my account whether it is the agreed upon debit order date or not!!!</p> <p> </p> <p>This has to be sorted out immediately and I want a guarantee IN WRITING that this will NOT happen again!</p> <p> </p> <p>I WILL change my insurance provider should this happen again.</p>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply07 Jun 2016, 10:33
Official

Good day Jacques,

Please accept our sincere apology for not getting things right initially and for any hassles we have caused you, and please be assured that this is not the MiWay way! We have since been in touch to discuss the reason behind the early debit and we thank you for giving us a chance to make things right.

Please be assured of our commitment to always deliver awesome service and please let us know if you need help with anything else!


Kind regards,
The MiWay Team