YM
Yanga M

1 reviews | Active since Oct 2017

25 Mar 2023, 10:00

Unauthorised Debit Order-New Client

I took out a car insurance with you guys yesterday. I did the whole application online on your website. I choose my debit order to start on the 15th April because I'm currently with another Insurance company and they already debited me for March. I woke up this morning to you guys debiting my account, lucky my bank ask for my authorisation before a new debit order can be approved. I declined your debit order because I didn't have any agreement with you guys to take a debit order today. Honestly I feel I should just cancel with you guys cos I forsee problems already. If this is what you do to your clients, then you very unprofessional and I don't want to associate myself with such company. I'm very disappointed in your brand.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply25 Mar 2023, 10:09
Official
We’re not happy that your recent service experience was frustrating. We have passed on your concerns to the right team and an agent will get in touch with you as soon as possible to sort this out.  Best regards,
 The MiWay Team