Unauthorised debit order deduction

<p>Miway deducted my premium on the 23rd of the first month with them, instead of the 30th as specified on my profile. The agent (Tiaan Van Straten) that "assisted" advised the account is set to the 30th but "they have no control over it, the bank decides to deduct if there is money in the account". He asked for the bank statement indicating the early deduction, which I sent straight away.</p> <p> </p> <p>Even after loggin a complaint on the website, 3 days have passed and I still haven't received any feedback. I regret leaving outshurance and will go back as soon as possible.</p>