mD
moses D

1 reviews | Active since Jun 2013

01 Jan 2017, 18:08

Unauthorised Debit amount

<p>Hi</p> <p>I updated my policy two weeks ago and agreed a premium with a Miway consultant. They then went and debited more than agreed. </p> <p> </p> <p>I wonder if they take time to look at our policies or listen to recordings of telecons that we do with their consultants before they send through a debit order.</p> <p> </p> <p>Could you please assist.</p> <p> </p> <p>Regards</p> <p> </p> <p>Moses Dowart</p>

0
Replies (4)
MiWay Insurance
MiWay Insurance's reply03 Jan 2017, 08:03
Official

We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

Best regards,

MiWay Insurance
MiWay Insurance's reply04 Jan 2017, 10:32
Official

Please accept our apology for any lapse in service you may have experienced. A member of our sales department has been in contact with you to resolve your query. We can confirm that all has been rectified to your satisfaction, furthermore we thank you for your understanding in this matter.

Please feel free to give us a call if there's anything else we can help with.

Best regards,
The MiWay Team

Best regards,

mD
moses D's update15 Feb 2017, 16:03
Reviewer Update

Hi Miway Team

This issue has not yet been resolved. I havent received my refund yet.

Could you please assist.

Regards

Moses Dowart

MiWay Insurance
MiWay Insurance's reply20 Feb 2017, 08:57
Official

We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued! Thanks for giving ****er a chance to assist you. Please feel free to give us a call if there's anything else we can assist you with.

Best regards,
The MiWay Team

Best regards,