Unauthorised Debit

I received an SMS at 15:30pm on the 2012 I received an SMS to say that they will be debiting my account on the 21st to make sure I am covered. I tried to call no one answered I sent an email. Needles to say they debited the account. I received a call today asking if I had been helped, when I told her what makes them think I got paid on the 21st she said all customers got the SMS.. <br> <br> I then told her that they debit me on the 26th of each month after I told them to debit on the 1st her answer \we put all new customers on a system for 6 months to debit on the 26th & after 6 mnths will they debit on the requested date. What a load of BS.<br> <br> I did not authorise the debit order for the 21st. No phone call was received to ask if they could debit. They just did it. And insurance is paid on advance so I am covered till the last day of December. <br> <br> I am so unhappy with this service I am now investigating a new insurance provider. <br> <br> HOW DARE YOU PEOPLE!!!!"