CC
Carina C

1 reviews | Active since May 2022

10 Aug 2023, 15:53

Unacceptable Service from Miway Claims department!

I'm a long-term customer of Miway Insurance since 2021 and have never experienced such frustration. I submitted a claim on July 20th due to a steering issue that made my car unsafe to drive. Despite communicating my concerns and complying with requests for assessments, I've been met with a lack of communication and service. I've patiently followed up daily for three weeks, yet I'm still left in the dark about my claim's status. Being a loyal customer, I expected better treatment. Despite promises, I'm still waiting for a resolution, while feeling ignored and undervalued.Miway's unfulfilled promises and lack of communication are unacceptable. I urge Miway to address this promptly and treat loyal customers better. I am very frustrated and wouldn't recommend Miway insurance to anyone for future reference. I dont know why I have been paying so loyaly for the past three years, because there is no service or assistance.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply10 Aug 2023, 15:54
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.

Best regards,
The MiWay Team