Unacceptable service from Miway

I had registered a claim last week.. C917487. email recieved that my Lerato Motsamai will call me for assistance.. it was only yesterday that I made a follow up and the Service provider had come to take out photos.. today I spoke to JP from Service centre and he said he will follow up.. Lerato called me only today because I followed up asking me what colour water..whether they can do an ITC.. what does that have to with my claim.. this should has been checked when I registered the claim. I called earlier to say that I will take this up to management. I want to know when she tried calling me as this is now a week and the pipe is not fixed. She said she will call and she has not called till now..18.19pm This unacceptable service and this leak needs to be sorted out asap. The attitude of such stuff is ridiculous.