Unacceptable service

My husbands and I were ‘shopping’ around for insurance and we were contacted by a gentleman who said he was from MiWay , turns out he was from a company Cubec or something to that effect who actually canvas for MiWay , this was not shared with me and during the whole process I was sure he was from MiWay - I gave him all the car details , addresses etc and he then gave me the premium amt which we were happy with and advised me that we we would have to forward photos of the vehicles to a WhatsApp number, we did THREE TIMES , on checking I was told no photos had been received we then EMAILED THE PHOTOS 3 times via email.

I have had numerous consultants phone me as I can only assume the policy was NOT COMPLETED PROPERLY ! I asked the consultants to call me back NO CALLS RETURNED .

My husband was checking the policy 2 evenings ago and advised me that there were no vehicle registrations on the policy and the both vehicles has incorrect descriptions!

I phoned MiWay today I was on the phone for about 2 hrs and fortunately Marco Williams was the consultant who assisted me , managed to find the correct description of the vehicles ( the other consultants couldn’t find the description of the vehicles ) he asked me for the M&M number and from that picked up the vehicles proper description .

The premium however increased dramatically , he transferred me to another dept and I spoke to Puleng Moshabang, who managed to get it reduced to a lower instalment , but still more than we were initially quoted and signed for in March .

I must highlight that Marco Williams and Puleng Moshabang were extremely professional and helpful , however I am very disappointed In MiWay in that we had to speak to so many people and receive so many calls from the company Cubec trying to sell us xyz