Unacceptable outcome

Good day

I am writing this letter to express my distress.

My claim which was initially logged on the 04th of April 2021 , has taken quite some time to be resolved and I am extremely unhappy about the outcome. On the same note I feel this claim was dealt with a high level of prejudice and an unacceptable contradictory manner.

Based on this outcome , I am in distress , financially and emotionally . miway has not been a great help throughout this process unfortunately. To make the matter worse they have informed me that there will be additional costs involved in order to get my car out of the salvage yard. I am left speechless and heartbroken to think an insurance company such as Miway would stoop this low .

This incident that took place is a blessing in disguise , because it truly shows what this company stands for. What I am definitely not going to do is pay for service my insurance assisted me with when the incident occurred. The road side assistance and the car hire , this all falls under my insurance benefits and to strip it away after cancelling my policy is wrong in every possible way. I now know you will not pay me out for my claim based on dishonesty, really?? I have cooperated with your staff from get go and provided him with absolute honesty on what happened that day. And still I am being treated like a ******** . In all honesty I want nothing to do with your company going forward. I was advised by your staff member to forward any grievance to your complaints and disputes department , hence the email. I will take this up with the short term insurance ombudsman and I am hoping this goes further to courts , I am not going to rest as this has brought me heartbreak more than disappointment.

Regards Ignatius Jacobs