ZN
Zamokwakhe N
1 reviews | Active since Jan 2016
28 Apr 2026, 16:10
Unacceptable Delay and no Communication
I am extremely frustrated with how my claim has been handled by MiWay Insurance. My vehicle has been at a MiWay-approved panel beater since January 2026, and to this day the repair has not been completed due to a part with no estimated time of arrival (ETA). The last update I received was on 5 February, with a projected completion date of 13 February. That deadline passed months ago, and since then I have received no meaningful updates. I have contacted MiWay multiple times, including calling this morning where I was promised a callback. I have still not received any response. I am constantly being told to speak to the panel beater, which is unacceptable. MiWay approved the repairer and should be managing this process. This situation has now caused serious loss of use, as this is my only vehicle and I have no transport. I am requesting urgent intervention from MiWay to: Provide a clear resolution and timeline Approve alternative part sourcing Or move the vehicle to another repairer This level of service is unacceptable.
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Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
28 Apr 2026, 16:11We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply28 Apr 2026, 16:11
Official
We don’t like that you’ve been disappointed; our sincerest apologies! Your message is with the right team and one of our service agents will be in touch shortly. Thanks for bearing with us and giving us a chance to turn this around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
ZN
Following my previous complaint, I was contacted by MiWay and informed that the required part would arrive “this week”.
However, this is concerning as there is now only one working day remaining, with Friday being a public holiday, and I still have no confirmed delivery date.
I would like to highlight that the last update I received was on 5 February, with a projected completion date of 13 February. This deadline was missed, and since then there has been no proper communication or progress.
Despite multiple follow-ups, I continue to receive vague responses and no clear timeline.
In addition, I have been left without any form of transport during this entire period. This is my only vehicle, and the delay has caused serious loss of use and disruption to my daily responsibilities.
I am requesting urgent intervention to:
- Confirm whether the part will arrive tomorrow
- Provide a confirmed delivery date if not
- Provide a clear repair completion timeline
- Address the lack of transport due to the excessive delay
This matter has gone on for far too long without resolution, and I now require clear answers and immediate action.
Zamokwakhe N's updateReviewer Update
29 Apr 2026, 07:26Following my previous complaint, I was contacted by MiWay and informed that the required part would arrive “this week”.
However, this is concerning as there is now only one working day remaining, with Friday being a public holiday, and I still have no confirmed delivery date.
I would like to highlight that the last update I received was on 5 February, with a projected completion date of 13 February. This deadline was missed, and since then there has been no proper communication or progress.
Despite multiple follow-ups, I continue to receive vague responses and no clear timeline.
In addition, I have been left without any form of transport during this entire period. This is my only vehicle, and the delay has caused serious loss of use and disruption to my daily responsibilities.
I am requesting urgent intervention to:
- Confirm whether the part will arrive tomorrow
- Provide a confirmed delivery date if not
- Provide a clear repair completion timeline
- Address the lack of transport due to the excessive delay
This matter has gone on for far too long without resolution, and I now require clear answers and immediate action.
ZN
Zamokwakhe N's update29 Apr 2026, 07:26
Reviewer Update
Following my previous complaint, I was contacted by MiWay and informed that the required part would arrive “this week”.
However, this is concerning as there is now only one working day remaining, with Friday being a public holiday, and I still have no confirmed delivery date.
I would like to highlight that the last update I received was on 5 February, with a projected completion date of 13 February. This deadline was missed, and since then there has been no proper communication or progress.
Despite multiple follow-ups, I continue to receive vague responses and no clear timeline.
In addition, I have been left without any form of transport during this entire period. This is my only vehicle, and the delay has caused serious loss of use and disruption to my daily responsibilities.
I am requesting urgent intervention to:
- Confirm whether the part will arrive tomorrow
- Provide a confirmed delivery date if not
- Provide a clear repair completion timeline
- Address the lack of transport due to the excessive delay
This matter has gone on for far too long without resolution, and I now require clear answers and immediate action.
ZN
Zamokwakhe N's updateReviewer Update
30 Apr 2026, 18:58 UPDATE: I posted an update yesterday requesting confirmation on the delivery timeline of the part. I have still not received any response or feedback.This continues to be unacceptable. I was told the part would arrive “this week”, yet no confirmation or communication has been provided.I am still without transport, and this delay has now gone on since January with no clear resolution.I request immediate feedback and a confirmed delivery and repair timeline.
ZN
Zamokwakhe N's update30 Apr 2026, 18:58
Reviewer Update
UPDATE: I posted an update yesterday requesting confirmation on the delivery timeline of the part. I have still not received any response or feedback.This continues to be unacceptable. I was told the part would arrive “this week”, yet no confirmation or communication has been provided.I am still without transport, and this delay has now gone on since January with no clear resolution.I request immediate feedback and a confirmed delivery and repair timeline.
ZN
Zamokwakhe N's updateReviewer Update
04 May 2026, 11:45UPDATE: I have not received any response to my previous update. There is still no confirmed delivery date or repair timeline provided. This ongoing lack of communication is unacceptable.
ZN
Zamokwakhe N's update04 May 2026, 11:45
Reviewer Update
UPDATE: I have not received any response to my previous update. There is still no confirmed delivery date or repair timeline provided. This ongoing lack of communication is unacceptable.