Unacceptable customer service

Good Day

I currently have vehicle business insurance with Miway for the past 6 years. All seemed to be fine when they debited the premiums monthly but I have sold my vehicle on 30th of May 2018 and it has been seriously challenging trying to cancel the policy.

Attempt 1 on 30/05/2018: I logged into the Miway online profile and sent a cancellation request. The request was acknowledged and then system refuses for me log back in reporting that I need to call.

Attempt 2 on 01/06/2018: I called Miway and held for the cancellations department for 10 minutes and was then disconnected.

Attempt 3 on 07/06/2018: I once again called Miway and held for the cancellations department for a further 15 minutes and was told that they will call me back when they are free.

Is this really what Miway is all about, when in need, assistance is non-existent? It is a sad that in the current environment Miway still operates in a way that treats customers inferiorly.

Definitely won't insurance any future vehicles with them or recommend them to anyone!!!