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Elmie N

1 reviews | Active since Jan 2015

05 Apr 2016, 09:54

Unacceptable Assessment

I am currently so upset. I have been a customer of Miway for many years. I recently got into an accident, a small bumper bashing. Was driving in almost still standing traffic. The visible damage on my car was minimal, what I could see was a crack of 5 cm on my bumper. I even checked and I did not see any fluids leaking from my car. So I got in my car and drove on for a while, when I saw that something more might be wrong from the heat gauge. I immediately pulled over and phone them. Unfortunately it was too late and my engine was damaged. I have full insurance as well as Top-up (in worst case scenarios). Now they refuse to write of the car because I drove on - even if it was not long. So they will repair the body and give my car back to me without a working engine. Really disappointing. So now I owe the bank for a car that is no longer derivable.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply12 Apr 2016, 10:42
Official
Hello Elmievn,

We need to sincerely apologise for the hassles you experienced and we assure you that it is never our intention to frustrate you in any way!

Keabetsoe has stepped in to get to the bottom of what happened, and we confirm that we have since authorised and settled your claim.

Please don't hesitate to give us a call if you need any further assistance!

Kind regards,
The MiWay Team