NM
Nomandla M

1 reviews | Active since Jul 2015

28 Jul 2015, 10:56

Unacceptable

Good day, <br> <br> I am in utter awe that MyWay has deducted my account a day before my premium date twice in a row. <br> In June they deducted my account and my bank charged me a R138 for unpaid debit order, this July the same happened. <br> <br> I have never missed a deduction but for them to process my premium twice in a row a day before is irrelevant. <br> <br> Again, they increased my car insurance access without my knowledge. <br> <br> I have turned down other providers with a lower premium than what I pay with MyWay because I have been with them for almost 3 years with no issues. <br> <br> I believe my trust has been rattled with and all of this is unnecessary.

0
Replies (1)
MiWay Insurance
MiWay Insurance's reply03 Aug 2015, 16:56
Official
Hello Nomee27,

Please accept our sincere apology for not getting the debit order date right this month and for any hassles we have caused you - we assure you that this is not the MiWay!

Innocentia has since been in touch to assist you, and we urge you to give us a shout if you need any further assistance.

Kind regards,
The MiWay Team