Unable to return a call as promised within 24=48hr

I would like to say that the customer service that MiWay provides to their clients is really bad!!<br> <br> 1. I logged onto the website, I logged a claim (website returned an error saying claim already exists on the system) this was done on Monday December 7th. <br> 2. I was told that a consultant will contact me shortly.<br> 3. My phone rang once on the 8th of December and shortly received an SMS stating they are unable to get a hold of me I should call them at my earliest convenience.<br> 4. I returned to call yesterday, I was on the Line for 30Mins trying to get through to the Claims department. I finally got through and this was at 5:45PM. I was the claim department will be closing at 6.<br> 5. I left a message with one of the people working in the message center, I have still not received any feedback nor a call from MiWay.<br> <br> I would like if someone can call me back today to resolve this matter!!