DM
Durand M
1 reviews | Active since Feb 2011
24 Mar 2022, 13:36
Unable to get a quote through new website, chat doesn't work
The new website doesn't allow me to add more items to my policy. It says: "You have no quotes. Get a quote!" and then I can't click on anything to get a quote. Then I use the live chat to get assistance and the live chat keeps saying: "You have been idle for 0:01:30. You must type something... blah blah .. to remain active." while I wait for the person to try and help me. Then they come back and asks: "what do I want to do?" And then it goes: "Agent has left the conversation" This is a ridiculous experience.
I want to give you money. I want a new item insured. Help me give you money.
Helpful (0)
Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
24 Mar 2022, 14:16Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply24 Mar 2022, 14:16
Official
Thank you for taking the time to share your feedback with us and please know that we take it seriously. We apologise for the inconvenience and frustration you have experienced. An agent will be in touch soon to get to the bottom of this and sort things out.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
DM
Durand M's updateReviewer Update
06 Apr 2022, 22:07No one contacted me and I am still unable to get a new quote via the website.
Not sure what's happening. They are usually good.
Not sure what's happening. They are usually good.
DM
Durand M's update06 Apr 2022, 22:07
Reviewer Update
No one contacted me and I am still unable to get a new quote via the website.
Not sure what's happening. They are usually good.
Not sure what's happening. They are usually good.