Tyre claim is complicated

After hitting a pot hole, I claimed for a new tyre as part of my policy on 6 December. When claiming on their app, it didn’t allow to get through to tyre claims, so I claimed via the accident route. Showed pictures and submitted as per normal.

8 December a MiWay rep calls me telling me I claimed wrongly I said this is not my fault, your app doesn’t have a section for me to submit accordingly. The lady apologised on their behalf. We resubmitted my claim via the right channels on the phone. I booked for my assessment, went there did everything. The lady said everything should be fine by the next day. It’s now 6 days later since submitting and still no response. I’m very annoyed at this point.

I called MiWay back yesterday to find out the status, the lady she can see something is submitted from me, and she’ll get back to me later on the day… that didn’t even happen as well.. now I’m sitting here not knowing what to do..

I’m travelling this weekend and I want my tyre sorted. I even offered to pay for my wok tyre and they’ll refund me the money and the lady declined and told me to follow the procedure.

Right now if I don’t have this sorted by today. I promise come month end.. I will not be their client.