Typical South African company-non existent service

On the Tuesday after the long weekend in August, I submitted a minor claim on a chip/crack that had occured on our way back to Bloemfontein from Johannesburg. Within 10 minutes after I had submitted the claim, Glassfit called and when they heard I am in Bloemfontein, they said the Bloemfontein branch will contact me. Up until now, I have not received one single call. I emailed Miway almost a week ago complaining about this and indicating to them that I had still not heard one word - Right up until today Miway has totally ignored my email and has not even bothered contacting Glassfit and giving any feedback to me whatsoever. I am so regreful that I left Outsurance, there I would have at least gotten a response and not been ignored. What a cheek to take my money every single month but not even attend to a minor claim like a chip/crack - I shudder to think how it would be if my car was written off or ******, i would STILL be without a car if it were serious. I will most definitely be seeking alternative insurance. ABSOLUTELY PATHETIC SERVICE - TYPICAL SOUTH AFRICAN COMPANY, NON EXISTENT SERVICE!!!