Two weeks with little to no feedback

I lodged a claim for a vehicle accident on 6 August 2015, and was notified immediately that an agent had been assigned, and would contact me within 2-3 business days. After the 3rd day, I still had no feedback from Miway. Eventually I managed to get hold of them, and the agent phoned me back and said that a towing service had been arranged. No attempt by Miway had been made to communicate this to me. I had to initiate all the communication. It has now been more than a week that my car has been at the panel beaters, and still no feedback regarding assessment of the car. Again, I have tried contacting the agent, but her phone goes directly to voicemail every single time I call (at least 8 times a day). I need feedback as I need to plan for further transportation arrangements. I also want to know what the status of the repairs are, without wasting my time by phoning all the time. This can by no means be considered as good service, especially after I got an email stating \Our team is committed to making your claims experience as hassle free as it should be". I don't see this ass hassle free. In fact this is exactly the opposite"