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mphomokwena M

1 reviews | Active since Jan 2017

15 Jan 2017, 00:21

Two months of debiting after cancellation of insurance

<p>I am up to my throat with this company. Honestly!!!!! </p> <p> </p> <p>I spoke to some rude consultant beginning of December 2016 to cancel my contract and she said she'd process it immediately. I reversed the debit order for that month. This time they debiting again, only now they tried to be sneaky and do it on the 14th (mind you my debit order date was always the last day of the month). Well I'm tired of this *******!!!!! I am going to be forced to take action against unauthorized debit orders, that's theft!!! I can't always be processing debit order reversal forms, that's admin that you creating for me whereas you could just CANCEL like I asked you to!!!!!!!</p>

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Replies (2)
MiWay Insurance
MiWay Insurance's reply16 Jan 2017, 11:41
Official

We really value your feedback and please accept our apology for the let-down. We have passed your message on and an advisor will be in touch.


Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply18 Jan 2017, 21:09
Official

Thanks for bringing this to our attention and so sorry for upsetting you - we assure you that it is never our intention to do so. Tiaan has been in touch to confirm cancellation of your policy and explained the reason behind the debit.

Thanks for giving us a chance to make things right and please give us a shout if you need anything else!

Best regards,
The MiWay Team