Two months and my car is still not fixed

<p>Hello</p> <p> </p> <p>I think there has been a mistake regarding my claim done by miway insurance. Can miway send an assessor to asses my Polo VW Tsi because it seems Proline is unfit to provide you with the correct details and I have now grown tired waiting on miway to tell me when I should take in my car for repairs. The last communication I received was miway telling me that my car has to be written off, I do not agree with this.</p> <p> </p> <p>It is concerning that my mother continues to pay for an insurance that still has not fixed my car even after I had reopened my claim and spoke to numerous miway consultants in this regard. But week after week I am still waiting for my car to be repaired.</p> <p> </p> <p>It’s impossible for the car to be a write off as stated in an email you sent to my mother. Proline has a tendency to exaggerate and has *********** staff. when I first took in my car to them they told me that the car was not drivable yet when I went in again for a another assessment (as instructed by miway) the second guy verbally informed me that the car is drivable. Then I went in for the third time to get pictures taken as the proline staff had overlooked this important part of any claim process.</p> <p> </p> <p>Last week I was informed by now a different consultant from miway that they have not received my pictures for my car and that my case is still in cancelled status. So now I’m confused which is which. My car is still not fixed.</p> <p> </p> <p>Please revert back to me before the end of the day if possible and If not then I will be left with no choice of reporting my car issue that has been ongoing for two months with the relevant regulatory boards as I cannot get assistance.</p>