TV CLAIM PROCESS A MESS

Good day,

C*** I logged a claim for the TV and the claim process was longer thn usual where I was called only after 2 days after logging the claim on their mobile app. The claim is authorised and the service provider comes the same day. The service provider takes 3 full days to send the a report to miway and during that time I called multiple times to follow up and no update from my Claims Officer Elton. Forward to friday the 27th around 12pm in the afternoon, he calls and says approved and the voucher department will call me shortly. Monday 8am I sent an email to Elton Nyoni - STILL NO VOUCHER and at 12pm I called and spoke to a different agent still no voucher. Miway is shortly losing it. 2 claims this year and all of them I am not happy with the service both from Miway and their service provider. NO VOUCHER!!!!!