Turn Around Sucks, not keeping to promises regarding turn around times.

<p>Logged a claim on the 17.05.2016, ref number/ case number C734337.</p> <p>When I logged my claim, I was never told to wait 7-14 workings, but received a mail regarding this from Sashentha Kuni.</p> <p>Again when logging a claim I was told i would wait 2-3 working days, but again in a email received from Sashentha Kuni i was told I will only received feedback regarding my assessment 48-72 working hours, 72 working hours is 9 days.</p> <p>The assessment report was already done at the beginning of the week, as per the assessment report on the 24.05.2016</p> <p>Keep in mind that I had to do all follow ups myself.</p> <p>My monthly payments are always on time, Miway does not hesitate to take their monthly fee every month.</p> <p>Received a call from Miway on the 24.04.2016, by an agent by the name of Schalon Roberts at 17:28 to tell me that my claim was Authorised, and that he will follow up with the panel beater the following day, he then called me again at 17:30 from the same number *** telling me that i must remind him first thing Thursday morning 26.04.2016 so he can authorise with the Panel beater, until this time no feedback was received after a number of emails, and leaving messages with his colleagues to call me back</p> <p> Thought Miway was the best who caters for people the people of South Africa but I guess that’s not true.</p> <p> So the report from the short term ombudsman is true, that Miway delays on paying claims? or is it that Miway just does not want to pay out claims?</p> <p>My matter should be taken up as I have been inconvenienced, and mislead with turnaround times.</p>