LM
Lawrance M

1 reviews | Active since Oct 2020

07 Jul 2022, 21:17

Tumisang Kolwane from MiWay helped me a lot to recover my car keys that had been locked away in my locked car by my dad,even though i was far from the scene and in a hospital bed, i was showed sympathy and i was helped immediately and had to worry about n

Wow!!, while I seat on my hospital bed in midrand, my dad gives me a call all the way from soshanguve and tells me that he has locked my car keys in the boot of the car and spare keys are all the way in midrand and the thought and potential costs to drive with a separate car to midrand and back to soshanguve to unlock the car was too much and so unplanned, but then i remembered Miway Insurance has a road side assistance benefit for locksmith , so from my hospital bed i crossed my fingers and called MiWay insurance and I was answered by a consultant Tumisang Kolwane, very polite and patient gentle man. I thought he would need a lot of information and make things difficult for me , he gave me a chance and I told him my problem and immediately he had taken a look at my policy and he just said no worries we got you covered ,so where are you or where us the vehicle and I said "the car is with my dad in soshanguve and he is devastated where he is and very worried" Tumisang said don't worry sir I will send help for your dad and you don't need to worry about anything , he asked for details of the car whereabouts and my dad's contact no. After holding on the phone ,for less than 5min he said ok sir I have logged a call for you ,soon our technicians will meet your dad and help him in no time🙂. In 2hours time my dad called with so much relief saying he was contacted and a technician came and helped him.Upon arrival it took the technician less than 15min and the boot of the car was open and now he has the car keys on his hands, wow😀 what a service!! When I thought all was done Tumisang called back again few minutes later to check if all was well and in place, what an impressive service he made my worries go away immediately and practically helped me!!Kudos to Tumisang Kolwane your service delivery is on point. Thanks MiWay

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Replies (1)
MiWay Insurance
MiWay Insurance's reply08 Jul 2022, 08:06
Official
Wow, we just love your feedback for Tumisang and we’re so proud of her for going the extra mile, and for keeping our promise of delivering excellent service! Thanks for sharing your positive service experience with us; we look forward to keep going the extra mile.

Best regards, 
The MiWay Team