Tshepo Kamako- claim handler

I logged in a claim on the 28-05-2019 at Miway Insurance as i was involved in a motor vehicle accident. I took Miway two full weeks to approve my first claim, according to their adverti*****t it only take a "3days". My claim number is C***. Paid access fee , and it was confirmed.To our conversation with Miway they said all is in order and I was very shocked to hear from panel beaters that they wont be using the original V W Parts , they will opt for "generic/alternative" parts . I reverted to them to make me understand.They told me my car is no longer in warranty therefore they can fix it with any parts available to them.I demanded my contract that I signed showing that I agreed to their terms, but that its still pending. I eventually signed the documentation for the alternative parts , as I am struggling to take my kids to school, and getting to work on time,as I was driving the damaged car, as per their aggreement . I finally took in for repairs in 8/07/19 and organised me a courtesy car for 10 days as per my contract and hoping that during that 10 day my car will be fixed as they estimated for approximately 8 days . MIway extended the contract for a courtesy car for a month as the panel beaters were taking longer .after struggling to contact MiWay sending me from pillar to post ,I decided to be in contact with the panel beaters and they told me that the alternative parts dont fit in my car and they informed MIWAY but struggling to obtain approval for the original parts until they purchased by themselves. At the moment I have no car to take me to work and to take my kids to school. They took the courtesy car and the parts they "claim"that they are on the way .

I need your assistance regarding this , as its almost 4 months with this issue. Im very dissapointed with MIWAY as it was my first claim and I thought it could have been different.