Trying to cancel car insurance since 2017/07/04

<p>Dear Miway</p> <p> </p> <p>I have been trying to cancel my car insurance since the 4th of July 2017</p> <p> </p> <p>I spoke to a lady, Nomsa, who tried to give me a better deal than what I was offered from Santam. She gave me the deal and I told her I would like to think about it and then let her know via e-mail that same day or the next day</p> <p> </p> <p>So I compared the deals and Santam offered me a better deal. I sent an e-mail to Nomsa the following day, which was the 5th of July 2017, and stated in the mail that I want to cancel the policy. After that I did not receive any response from Nomsa. Since then I have repeatedly tried to cancel my deal and every time the senior people who do the cancellations are either busy or they don't phone me back.</p> <p> </p> <p>So on the 11th of July 2017 I finally spoke to a senior person at Miway who does the cancellations. Immediately I got an attitude from this lady whose name I can't remember. She stated that I had accepted the new deal which is incorrect as I had sent a mail on the 5th of July to Nomsa that stated I wanted to cancel the policy. Now this lady told me that she would be doing the cancellation and that I would get the letter confirming the cancellation. It's been 2 days now and still no communication with regards to the cancellation.</p> <p> </p> <p><br />My debit order is on the 15th of each month and I am wondering if this isn't maybe stalling tactics to get the extra buck from me</p> <p> </p> <p>I always only had praise for Miway but this experience has left a bad taste in my mouth and I don't want to ever do business with Miway again</p> <p>How will you solve this mess Miway or will I have to take further steps?</p>