RG
Richard G
1 reviews | Active since Jan 2014
09 Dec 2020, 13:09
Trying to add extra vehicle to existing policy
Generally I have great service from Miway - it's just the call me back service that obviously needs work. Have requested 2 call backs yesterday via the website and now again via the app, in order to add a new vehicle to my profile. Now I basically can't ride my new bike until someone could be bothered to help a long standing customer of theirs! Anyway, wish adding a bike could be easily done online like most other vehicles. Would be far less frustrating
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Replies (2)
MiWay Insurance's replyOfficial
09 Dec 2020, 14:33We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
MiWay Insurance's reply09 Dec 2020, 14:33
Official
We’re so sorry to hear that your recent experience with us has not been up to standard and we assure you that this is not the level of service that we aim to deliver! Your feedback has been passed on to the right team and someone will be in touch soon to turn this around. Best regards,
The MiWay Team
The MiWay Team
RG
Richard G's updateReviewer Update
09 Dec 2020, 15:36Thank you, was contacted promptly after this criticism. Appreciated but it shouldn't have to come to posting on a public forum to get a speedy response. No?
RG
Richard G's update09 Dec 2020, 15:36
Reviewer Update
Thank you, was contacted promptly after this criticism. Appreciated but it shouldn't have to come to posting on a public forum to get a speedy response. No?