CMvdW
Charles Munro van der Westhuizen
1 reviews | Active since Jan 2023
08 Aug 2023, 07:01
Trying for months to get this sorted!
Over the last few months I have sent several mails, as well as call the insurance to inform them that there is a spelling mistake on my street address within the MiPlace Policy. All of my requests have gone unanswered.
This was fixed last year, but when my policy was renewed in February 2023, the mistake was back.
I need this rectified to avoid any unnecessary complications in the event I ever have a claim.
Can this please be rectified. (Proof of the multiple mails sent can be provided)
Helpful (0)
Replies (4)0
Replies (4)
MiWay Insurance's replyOfficial
08 Aug 2023, 07:02We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply08 Aug 2023, 07:02
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
CMvdW
Charles Munro van der Westhuizen's updateReviewer Update
08 Aug 2023, 10:39Wow, I am amazed by how quickly MiWay sorted this out! Thank you for the awesome service to the MiWay team!
CMvdW
Charles Munro van der Westhuizen's update08 Aug 2023, 10:39
Reviewer Update
Wow, I am amazed by how quickly MiWay sorted this out! Thank you for the awesome service to the MiWay team!
MiWay Insurance's replyOfficial
28 Aug 2023, 11:45 Thank you for allowing us to assist. As per your conversation with Sakhele Mchunu our Customer Resolution Specialist you confirmed that you have been assisted and you are happy. Looking forward to keeping you happy as valued client.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply28 Aug 2023, 11:45
Official
Thank you for allowing us to assist. As per your conversation with Sakhele Mchunu our Customer Resolution Specialist you confirmed that you have been assisted and you are happy. Looking forward to keeping you happy as valued client.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
CMvdW
Charles Munro van der Westhuizen's updateReviewer Update
12 Feb 2024, 10:15Unfortunately here we go again. Policy schedule was recently renewed, now the address under MyPlace is wrong again. For some reason every time the policy is renewed, the wrong spelling is used for the Address. Can MiWay please rectify this issue once and for all, it is getting ridiculous now. Every Year I have to struggle to get the spelling fixed on my Policy. This is not what I expect from my Insurance provider.
CMvdW
Charles Munro van der Westhuizen's update12 Feb 2024, 10:15
Reviewer Update
Unfortunately here we go again. Policy schedule was recently renewed, now the address under MyPlace is wrong again. For some reason every time the policy is renewed, the wrong spelling is used for the Address. Can MiWay please rectify this issue once and for all, it is getting ridiculous now. Every Year I have to struggle to get the spelling fixed on my Policy. This is not what I expect from my Insurance provider.