WH
Wilma H

1 reviews | Active since May 2012

25 Jun 2015, 09:28

Try to cancel my policy

I have been trying to cancel my policy for the past 3 weeks, because I sold the vehicle. Everyday when I call, the lines is busy and and get to the message centre, they take a message and somebody will call me back. Eventually on the 11 June Mmapaseka send me an email to say that she was trying to call me. I tried then to call her back from the 12th June, cannot get her or anybody at Miway to cancel my policy. Then this Monday, I got through and they asked me to email the proof that the car is sold, I did send it on the 22th June to info and Mmapaseka email.<br> <br> I tried from he 23rd June to once again get hold of anybody, to hear if they receive my proof of the car, I left numerous message from he 23rd June that somebody or Mmapaseka must call me back or email me that they receive the proof and that my policy is cancelled. Luckily I never claimed, I can imagine the nightmare to speak to anybody.<br> <br>

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Replies (1)
MiWay Insurance
MiWay Insurance's reply30 Jun 2015, 12:15
Official
Hello Willahuyser,

We need to unconditionally apologise for not getting things right initially and for the run around you experienced! We assure you of our commitment to bridge any gaps in our service delivery - thanks to your feedback!

We're happy to report that Calvin has been in touch to confirm cancellation of your policy, and we urge you to give us a shout if you need any further assistance!

Kind regards,
The MiWay Team