trun around time and process

claim no C962170 I have been a MiWay client for the past 2 years upgraded my policy and paying close to R1000.00 monthly I submitted a claim for a cell phone and I am waiting to 4 working days. I haven't claimed with them and yet I am being requested to provide additional information (previous insurer,cellphone contract statement,cellphone box etc) I over insured my phone by R3 000.00 and miway not willing to pay-out insured amount rather replace it which I guess I am fine with now they still requesting a excess to be paid I believe that they miss inform clients and at claim time they drag there feet and look for to many excuses temp cell **********