Truly dissatisfied and disappointed with Miways promises.

At the inception, I have had excellent service from Teboho Tebehadi, after a few calls, he does not accept calls as he is always either not at his desk, or out. Then about over a month ago, a lady by name of Lerato conveniently takes over and also at the inception gave excellent service. Now she also, is not available, cant take calls and seems to be a trend here with Miway staff members. This query/request/claim related of mine has almost finished 6 months now, and all I was fed with by both Teboho and Lerato was lots and lots of hope.

On 28th July 2019 around 7-30pm, I was with my family traveling from Jhb to home in Zeerust. Somewhere near Koster, I knocked some wild animals and luckily we didnt get hurt, however, a short while later my vehicle stalled. On inspection, we noticed it's not drivable due to the damage caused by knocking these animals.

I called Miway, and they sent out their service provider towing service. Some passerbys from zeerust gave most of my family a lift home, and left me with my daughter at the scene. In a short summary, their service provider handled us very unprofessionally and he wanted more money to take my vehicle to Zeerust instead of Rustenburg. I did not have enough cash on me as he wanted cash, so I asked him to take me to an atm, or I can pay him once I'm home. He refused to move to zeerust without payment, however, he asked my daughter and I to sit in our vehicle, then he loads our vehicle with us in it on top of his rollback tow truck. He then moved us to an ATM and said to me that I can jump down, I refused and I told him that I had previous spine injury and I wont be able to do so. I asked him to lower the back so I can get off easily. He refused. On seeing that it is almost 10-30pm, and our argument is going on, my daughter decided to do as he said, and this resulted in her falling and injuring her right leg, on seeing what just took place, then the driver lowered the back for me to get off and attend to my daughter. She was taken to rustenburg hospital by ambulance. End result was a knee injury that needed surgery.

Mr Teboho Tebehadi was from the inception talking to me about this incident, promising to hold their service provider responsible, and also that Miway has cover for such incidents. He also promised a gift from Miway, as a token of apology, which never came till date. After about 5 months, he conveniently hands over this matter to Lerato, and I'm still awaiting her call and finality on this matter. We seek compensation as, this has disrupted our lives, my 22yr old daughter has 2 kids which she supports, and also contribute to our household. For about 6 months now, she cannot work and unable to function normally and unable to support her kids.

I think that in all fairness, if we were Not getting compensated, Miway and their team should have said so. However, for 6 months, I am being led on by both Teboho and Lerato inclusive.

I am really disappointed with Miway and the team at Miway.

I am urgently needing finality and closure, and atleast reply to my email and take my calls.

I'm truly disappointed with the calibre of service providers that Miway uses, in my case the tow truck service provider of Miway.

I have requested telephonicaly and by email for all my calls to and from Miway which are always recorded. This also is not being sent to me. I am Miways client, and now I feel very disappointed and also financially strained due to me finding medical Bill's and additional costs to maintain my daughters life as well.

I am using this platform, whereby only Miway and the team will view this.

I anticipate an urgent response via email and a call.

Thanking you in advance Ahmed Hoosen Cell *** Email: ***