HK
Heinrich K

1 reviews | Active since Feb 2014

05 Feb 2015, 11:05

Trouble removing item

Hi<br> <br> I am having some trouble removing my mountain bike from my policy. It is the one I had a claim on. The claim procedure went well, without any hiccups. I spoke to three or four people at Miway regarding this. All of them told me a person from the claims department will contact me and then they will remove it. Yesterday I spoke to a lady at customer services and she said I will be contacted shortly. Mpumi (from the claims department) had put me through to that lady. I did not get her name.<br> <br> I am still awaiting feedback regarding this.<br> <br> Regards,

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Replies (1)
MiWay Insurance
MiWay Insurance's reply11 Feb 2015, 13:51
Official
Hello Heinrich55,

Thanks for bringing this to our attention and for giving us a chance to investigate what went wrong! We have passed your feedback and our findings on to all involved and we assure you of our commitment to improve our service delivery - thanks to your feedback.

We're happy to report that Hlengiwe has been in touch and that she was able to update and adapt your policy as requested. Please don't hesitate to give us a shout if you need any further assistance!

Kind regards,
The MiWay Team

Best regards,