******* treatment of a senior citizen

My mother has been reaching out since January 6th to cancel since she found a suitable insurance. You've been ignoring her request until you debited her account in February. She's been given email addresses to reach out to and those individuals have ignored her. You insist on calling her and she keeps telling you she's out of the country. Refund her and cancel or call me as per her request. Stop calling her knowing you won't get ahold of her.