Trashy Customer Service!

Wish I could rate lower. A ZERO! Miway needs to be called and followed up by it’s customers which is nonsense. No one updates you or replies to emails.

Had an accident and the car was assessed and sent in for repairs. A month and a half later, 3 days before I was supposed to collect, more parts were ordered and that became a problem. 3 days later, it was deemed a write off. This wasn’t communicated to me, I had to call EVERYDAY to get simple updates like that.

Now they won’t settle my account with the bank or tell me how much they will settle when they decide to do so at their time, so I can plan further. It’s been a week since the write off. I sent the settlement letter a week ago and I’m still waiting. If you call in, there’s a story everyday. They tell me they are waiting for the letter o emailed 3 people who work at Miway. Why must they treat loyal customers like trash after years of paying premiums?

They have inconvenienced me so much due to their poor service. My car had an accident in September. Practically 2 months of no vehicle and constantly calling them like I’m the business. They must treat their customers better.

PLEASE DO NOT USE MIWAY! When you need them most, they will not come through for you! Very disappointing and inconvenient. They are playing with real people’s lives, time and money!