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shannon N
1 reviews | Active since Jul 2018
24 Jun 2019, 10:34
Tracking of Miway claims process from beginning to end
I was involved in an unfortunate bumper and fender bashing accident on Saturday 22 June 2019 where the other part was at fault. I am quite impressed with Miways claim process so far and will be keeping a log of the timeline of the entire process from beginning to end, which includes logging the claim, fixing up of my car, receiving the courtesy car, as well as Miway claiming my excess fee from the other party on my behalf.:)
22 June 2019: Accident occurred
22 June 2019: Logged a claim via Miway website as well as booked an assessment centre evaluation, this was all done online.
24 June 2019: Miway assigned someone to assist me with a claims process, this came through as an email
24 June 2019: A gentleman from Miway called to confirm my booking at the assessment centre(which I booked for 26 June 2019)
Helpful (0)
Replies (6)0
Replies (6)
MiWay Insurance's replyOfficial
24 Jun 2019, 10:37We are glad that you had a hassle-free claims experience! Thanks for taking the time to share your positive service experience with us. We’ll be sure to keep doing things the MiWay way.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply24 Jun 2019, 10:37
Official
We are glad that you had a hassle-free claims experience! Thanks for taking the time to share your positive service experience with us. We’ll be sure to keep doing things the MiWay way.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
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shannon N's updateReviewer Update
24 Jun 2019, 11:14Still awaiting a call from Lerato Pilane to contact me about the way going forward:)
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shannon N's update24 Jun 2019, 11:14
Reviewer Update
Still awaiting a call from Lerato Pilane to contact me about the way going forward:)
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shannon N's updateReviewer Update
24 Jun 2019, 11:47Lerato called me at 11:07 on 24th June and explained the entire process to me and was very friendly and helpful. Lerato you rock!:)
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shannon N's update24 Jun 2019, 11:47
Reviewer Update
Lerato called me at 11:07 on 24th June and explained the entire process to me and was very friendly and helpful. Lerato you rock!:)
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Overall thus far, I am impressed with the service.
I will continue updating the log timeline
shannon N's updateReviewer Update
26 Jun 2019, 16:20- Emailed photos of damage to Miway | 24-Jun-19 | 13:16 PM
- Got an sms reminder to take my car in for an assessment on 26 June 2019 | 25-Jun-19 | 16:02
- Lerato Pilane called me to let me know that she had sent my accident pictures to the panel beaters and they quoted +-10 000k, but said that I should still take my car in tomorrow to the assessment centre so that they can physically check the car and also check any mechanical related issues. | 25-Jun-19 | 16:13
- Took car to Dals for assessment.They had a look and I was informed that they will report the damages to Miway for approval | 26-Jun-19 | 13:30
- Lerato Pilane called me after I had some questions regarding the shocks on my car that Jodi from Dals said would not be in the report, I was informed that Dals would strip the car, and any additional charges would be communicated to Miway for approval | 26-Jun-19 | 15:25
Overall thus far, I am impressed with the service.
I will continue updating the log timeline
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shannon N's update26 Jun 2019, 16:20
Reviewer Update
- Emailed photos of damage to Miway | 24-Jun-19 | 13:16 PM
- Got an sms reminder to take my car in for an assessment on 26 June 2019 | 25-Jun-19 | 16:02
- Lerato Pilane called me to let me know that she had sent my accident pictures to the panel beaters and they quoted +-10 000k, but said that I should still take my car in tomorrow to the assessment centre so that they can physically check the car and also check any mechanical related issues. | 25-Jun-19 | 16:13
- Took car to Dals for assessment.They had a look and I was informed that they will report the damages to Miway for approval | 26-Jun-19 | 13:30
- Lerato Pilane called me after I had some questions regarding the shocks on my car that Jodi from Dals said would not be in the report, I was informed that Dals would strip the car, and any additional charges would be communicated to Miway for approval | 26-Jun-19 | 15:25
Overall thus far, I am impressed with the service.
I will continue updating the log timeline
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shannon N's updateReviewer Update
02 Aug 2019, 11:49Excellent service from start to end. Great customer Journey from both Miway and Dals libertas:)
Happy client:)
Happy client:)
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shannon N's update02 Aug 2019, 11:49
Reviewer Update
Excellent service from start to end. Great customer Journey from both Miway and Dals libertas:)
Happy client:)
Happy client:)
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shannon N's updateReviewer Update
02 Aug 2019, 11:50Overall process from day of accident to receiving my car back to a month, which is not bad at all:)
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shannon N's update02 Aug 2019, 11:50
Reviewer Update
Overall process from day of accident to receiving my car back to a month, which is not bad at all:)