SB
Sizwe B

1 reviews | Active since Oct 2019

14 Oct 2019, 11:06

Towing is bad

I am so mad a Miway , i am going to cancel this insurance it can leave u on the rooad, i got a breakdown on my car , i was 250 km away from home, when i asked for a towing they told me they cover a 40 km radius , now i was so far from home , the extra km i had to pay them from my pocket which its amounted to R6000 . I was so furious. When i ask if can i take the car to the towng guys place,they said il be liable for storage and they wont cover the second towing to a servicing garage , i had no choice to pay the amount to go back home . Mi way f##k you, as we speak am still saving money to get a second towing to the servicing garage , i thought i was covered . My advice run away from this insurance,they have a lot of hidden things that comes to u wen u claim

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Replies (3)
MiWay Insurance
MiWay Insurance's reply14 Oct 2019, 11:45
Official
We’re so sorry to hear that your recent service experience has left you feeling let down and undervalued and we assure you that it is never our intention to upset you in any way. We have passed your feedback and your details on to the right team - they will get to the bottom of what happened and get in touch with proper feedback. In the interim, we would like to apologise for any hassles you have experienced!  
Best regards,
The MiWay Team

Best regards,

SB
Sizwe B's update16 Oct 2019, 10:47
Reviewer Update
Ntokozo
SB
Sizwe B's update16 Oct 2019, 10:50
Reviewer Update
Ntokozo excelled in helping me after some consultants failed, he went out of his way to help me , miway is lucky to have him