Towing clause misleading

Misled over towing clause and cover provided extremely dissatisfied.

Extremely disappointing first claim experience with MiWay

This was my first-ever claim with MiWay, despite having paid my premiums and never previously making a claim.

My policy states that 40 km of towing is covered, yet the policy wording does not clearly explain the additional conditions or how the 40 km is calculated. I was nevertheless required to pay an additional towing charge, without being provided with proper details explaining the charge.

I find this extremely concerning. If a customer is paying for insurance cover, the benefits and limitations should be clear, transparent and easy to understand—especially when it comes to a basic emergency service such as towing.

As a first-time claimant, I expected MiWay to honour the cover stated in my policy and provide a transparent explanation if any additional costs app****. Instead, I was left feeling misled and taken advantage of.

This experience has seriously damaged my trust in MiWay. Based on how my first claim has been handled, I would not recommend MiWay to others and would strongly urge potential customers to carefully scrutinise the fine print before choosing this insurer.