Totally disgusted with Miway

I have been a loyal client for many years with Miway. I have 2 vehicles insured with yourll and recently been going through unforeseen financial problems. I have even called Miway last month to enquire if I could get me premiums dropped a bit as other insurance companies was also giving me offers but we was so content with Miway. I was told that my policy is up for renewal and then only they can look at it. I have received a mail now saying that my policy is going up by R 400 even my excess is gone up. How ridiculous is that just to say 1st April this is the amount. Is this how you treat you clients for many years?? Not a phone call advising change or if we can afford this amount. I am totally disgusted with Miway and the treatment that I have received

A very upset Client Mr Naicker ********** 910