Total Failure

<p>Good day,</p> <p>I honestly don't know where to start but I can describe how I was let down by Miway and clearly insurance was not done my way hence I'm canceling my policies. I logged a home assistance claim for an electrician on the 26th July just after 12am and I do understand that it's late an no one was available to come and assist me, I was however told someone will come in the morning to my assistance. I called Miway in the morning and was told they can't find someone to come out soon however found an electrician by the name of Abacas Solutions ‎and they will come assist me at 2:30pm. Come 2:30pm they didn't arrive and I thought let me give them time until after 3, I called Miway after 3 to say I'm waiting and was told I will get a call back once they find out what's happening but I was not called back. I called again after 4pm and was told they're on their way to me, 2 hours went by and I called Miway again and was told I would be called back but yet AGAIN was not called back. I called again after 7pm and was told they will call the service provider to find out where they are and what's taking them so long, after 8pm I called yet again and was told they can't see me and will come tomorrow morning meaning today Wednesday. Up until now I haven't heard anything at all and thought I'd wait till they contact me, guess I'll probably wait to infinity.</p> <p>Firstly I took off from work yesterday to wait for them to arrive and lost a days work and pay which I will not be refunded and I'm not taking off another day and waste my time and money. Also I had to call you guys continously and it was a total failure on your side as my insurance company. I always had good things to say about Miway hence I'm with you for a couple of years now and even joined you guys for my home insurance as well.</p> <p>Secondly I've been without electricity for almost 48 hours and I have to head to work tomorrow in total darkness and take a cold shower in winter which is totally not ideal for anyone. It felt to me like I'm getting this service for free and im being done a favor when in actual fact I'm paying you guys a lot of money every month and when I needed you most you failed me.</p> <p>This month my insurance premiums went up and I thought let me stay with Miway regardless of that but today you showed me that I'm at the wrong insurance cause if you can't even assist me with a small claim properly god forbid if I have a car accident or put in a major claim for my house.</p> <p>I also received an sms saying that the electrician will arrive in 2 minutes at my place on Tuesday...guess everybody has a different way of time keeping.</p> <p>I work in the service industry myself and I always make sure I can give the best for people paying for their service and today I was that customer and what I got was service that is non-existent. For that reason I will be taking my money somewhere else and I will start searching for a other insurance company that will look after me when I need them, I will be canceling my insurance before the end of August and also don't even bother sending out the electrician as I will sort it out myself. </p> <p>Don't even call me cause I do not want to speak to any of you at all and listen to your sorry for letting me down story cause it won't change ANYTHING of what I'm going through in this cold weather without electricity, I will be telling everyone how pathetic you are.</p> <p>My policy number is 206‎73087</p> <p>And so you know...yes I wrote this review in the dar****!</p> <p>No regards,</p> <p>Ryan Leggett </p>