EK
Erin K

1 reviews | Active since May 2020

05 Nov 2025, 14:35

Today was great help my car wouldn’t start and I received great help over the phone and a tow truck arrived shortly

Today was great help my car wouldn’t start and I received great help over the phone and a tow truck arrived shortly. The tow service was excellent and the follow up and care I received was amazing. It was a breeze and super easy to navigate thanks to Kwandiles help. However a couple months ago I was involved in an accident and Miway requested that I take my car to a mechanic/panel beater these people gave me terrible spares(my headlight and side mirror) and I’m pretty sure they stole my hooter. Please in future vet the service providers better I felt like I was ****med. Their customer service is great and I’ve never had an issue communication wise I just wish they chose better panel beaters and refered me to respectable service providers instead of trying to save money or something.

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Replies (1)
MiWay Insurance
MiWay Insurance's reply05 Nov 2025, 14:36
Official
This is such an amazing compliment and exactly the kind of feedback we strive for. It makes our heart skip a beat hearing that our team is as enthusiastic about delivering awesome service as they are. We’re so lucky to have them on our team and we’ll be sure to pass your message on to them and give them a pat on the back for a job well done, because at MiWay, we love rewarding great service.

Best regards,
The MiWay Team