Today I had to go through 4 different people at Miway in order to sort out a problem on a claim that I opened back in November

Today I had to go through 4 different people at Miway in order to sort out a problem on a claim that I opened back in November. Using their WhatsApp chat, i spoke to Ashraf Snyman at 12h41pm. Then he said he will forward the query to the person who is assigned the case. Name is Karabo. I didn't get a response and I sent a message again and this time I was talking to Mamelang Kotlolo at 13h32pm. I had repeat all details of the query AGAIN! then she said Karabo will give me a call. I told her the urgency of this and she told me to call ***because the person who's handling my case is busy on other calls. 13h55pm I called the number and Farouk answered. Unfortunately he doesn't deal with the claims (5* for his politeness) and he forwarded the call to Felicity. Only then did I get assistance and a clear way-forward. I've been with MiWay for more than 5 years and this is the first time I'm experiencing such horrible service