1 reviews | Active since May 2015
Title might be a swear word
I had a theft incident for the very first time ever, and guess what..... I'm being threatened(disguised as reasonable request) by Miway assessors that if I don't provide Proof of ownership for the missing items they might cancel my policy... Interesting enough I don't have receipts, boxes or pictures of most of my items insured with Miway. Had I being told prior to joining this stupid cover, I would have taken pictures of the items I have insured.
I just went through my policy and section about proof of ownership doesn't say anything about the nonsense I'm being told on the "reasonable request " letter.
I have provided case number, and if they really want names of people who came to my party I can provide them or they can ask the security by the boom gate.
What I will not do is thumb suck proof of ownership.
If not having proof of ownership is a problem then reject my claim and stop threatening me with policy cancellation because I can cancel the stupid policy myself.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
Stefan from MiWay had indeed contacted me and explained the procedure to obtain invoices, and we agreed that I would send them during the week as I was busy with work commitments.
However things didn't go as planned.
A series of events happened and I missed the deadline to submit. As if that wasn't bad enough, my case was also closed without any investigations. Followed by Miway cancelling my policy without talking to me first. I tried getting ahold of someone, but because I was not a client no more, that proved to be unsuccessful. I found out after the claim was cancelled that the assessors emails were going to spam folder(Maybe I should take the blame for technology on this one)
However I am disappointed that after so many years being with Miway(probably 7 years in total), you guys failed to look at the trend and analyzed the kind of customer that I have been all these years. You cancelled my policy based on the fact that I missed the deadline without making an effort to try and understand why I failed to submit the documents.
I'm not angry anymore and have accepted the poor treatment from Miway, but at the end of the day I do understand that business is business.
This is not me trying to get back in your books by the way.
adiós ...
Stefan from MiWay had indeed contacted me and explained the procedure to obtain invoices, and we agreed that I would send them during the week as I was busy with work commitments.
However things didn't go as planned.
A series of events happened and I missed the deadline to submit. As if that wasn't bad enough, my case was also closed without any investigations. Followed by Miway cancelling my policy without talking to me first. I tried getting ahold of someone, but because I was not a client no more, that proved to be unsuccessful. I found out after the claim was cancelled that the assessors emails were going to spam folder(Maybe I should take the blame for technology on this one)
However I am disappointed that after so many years being with Miway(probably 7 years in total), you guys failed to look at the trend and analyzed the kind of customer that I have been all these years. You cancelled my policy based on the fact that I missed the deadline without making an effort to try and understand why I failed to submit the documents.
I'm not angry anymore and have accepted the poor treatment from Miway, but at the end of the day I do understand that business is business.
This is not me trying to get back in your books by the way.
adiós ...