Tired of the same thing every month

DO NOT PHONE ME

Every time these people try to take my debit order the day BEFORE I get paid. Any queries always end up getting 'resolved' over the phone leaving me with no paper trail to fall back on, and then at the end of the month they STILL attempt the debit order early and are too useless to have tracking on so when the money comes in the next day it still doesn't go off.

Now they are sending me emails saying I must self-assess my vehicle before reactivating my cover. If that's the case then I'll consider my contract with them cancelled and go to a new insurance company because I am tired of this same bull**** month after month and whoever is manning the phones there does NOTHING with the information/instructions/requests given to them.

DO NOT PHONE ME