TILL NOW NO HELP

Called miway to log a claim glass related. claim was done on the 14/12/2015. Was told 24 fix would fix my glass with an excess of R940.00. Since that day i have been phoning miway with regards to my claim. A week passed no word from 24 fix or miway. called miway and was told to hold on they want to know what is happening.Only then miway help with something. 24 fix did not know why they didnt call or assign my call to somebody. On 21/12/2015 Only then after a week of phoning did 24 fix put in my windows. Now since that day i am still phoning miway with regards to my smash n grab. Nobody is doing anything. Spoke to shannonon on 24/12/15 said she will get back to me n nothing since then. Phoned miway they also did not get back to me with regards to my glass n what is happening. I dont understand how 24 fix can do half jobs,.Now its a struggle actually getting somebody to fix my car. Im tired that i am paying my insurance every month no questions aske but when it comes to claims u put in ur own claim then follow up then resolve it. Whats the point of having insurance if they wont help or assist during times of claims